Community Guidelines

Version 1.0 · Last updated: 20 October 2026

inklan is where a "shall we go climbing on Sunday?" becomes a plan with six people in it, where a trip gets an itinerary and a shared checklist, and where a community of people who like the same thing keeps meeting. All of that depends on the description of a plan being true, on the people who said they would come turning up, and on nobody having to worry about who they are about to meet.

These Guidelines are the rules that make that possible. They apply to everyone who uses inklan — members, guests browsing without an account, hosts and co-hosts, community administrators and moderators, and organisations using the organisation portal — and they are part of our Terms & Conditions. Our Etiquette & Safety policy is the companion piece: it says how to be good company and how to look after yourself.

1. Your account and your profile

Your profile is how the host of a plan decides whether to accept your join request, and how the people in a community decide whether to trust you. So it has to be you: your own name or a nickname people know you by, your own photos, and a birth date that is true if you add one. inklan is for adults: you need to be at least 18 to have an account.

Keep to one account. Opening another one to get past a block, a community ban, a limit on your account or the free tier's monthly limits is not allowed, and neither is running an account on someone else's behalf or pretending to be another person, a company, a public body or inklan itself.

An organisation registered in the organisation portal must exist, and the person registering it must be entitled to act for it.

2. Plans and trips you host

The description is a promise. People join a plan on the strength of what it says. It has to state, accurately, what the activity is, where and when it happens, roughly when it ends, what it costs and who the money goes to, how demanding it is, and any condition for joining such as a minimum age. If the plan is really being run by or for a business, a club, a brand, a political or religious organisation, or anyone other than you, the description says so. Nobody should arrive at a "casual drinks" plan and find a sales pitch, a recruitment session or a date.

Money goes through inklan or through the venue, never through your pocket. Where inklan offers ticket sales, a plan or trip that costs money is priced in inklan, so that buyers get the refund rules in the Terms and a ticket that is checked in at the door. It is perfectly fine to run a plan where everyone pays the restaurant, the museum or the ski lift for themselves, provided the description says so. What is not fine is asking people to transfer money to you in advance, collecting cash for a plan that should have had a price, or adding costs at the venue that the description did not mention.

Capacity, age and risk are yours to set honestly. Set the capacity your venue and your activity can actually take. If the plan is unsuitable for younger members — a night out, a wine tasting — set a minimum age on it; inklan checks it against birth dates when people join. If the activity carries real risk — a mountain route, open-water swimming, a motorbike ride, anything with heights, water or speed — say so, say what experience and equipment people need, and follow the rules that apply locally. Hosting such a plan means running it competently and stopping it when conditions make it unsafe.

Some things cannot be organised on inklan at all. A plan, trip or community is removed, and its host may lose their account, if it exists to:

• break the law or help someone break it — buying or selling drugs or weapons, trespass, illegal gambling, fraud;
• arrange sex work, "pick-up" outings, or any activity whose purpose is finding sexual or romantic partners for people who did not sign up for that. inklan is not a dating app;
• sell a pyramid, multi-level or "guaranteed return" scheme, or recruit for one;
• offer a regulated professional service — medical, legal, financial, psychological — under the cover of an activity. A professional hosting a group activity, such as a doctor leading a walking group, is welcome;
• promote hatred of, or violence against, people because of who they are, or support a terrorist or violent extremist organisation;
• reach people under 18, or bring children to an activity without a responsible adult;
• present a disproven and dangerous claim as fact, such as a cure for an illness or a certain profit.

Alcohol. Where drinks are part of the plan, respect the local drinking age, never aim the plan at people below it, and never pressure anyone to drink.

Hosts look after their attendees. If someone at your plan is harassing others, you ask them to stop, remove them from the plan if you have to, and tell us.

3. Communities and their administrators

A community's description, rules and membership conditions tell people what they are joining, and they must stay true. Communities can evolve, but an administrator who changes what a community is for without telling its members, takes one over to promote something else, or empties it to start a rival elsewhere, is misleading the people who joined. If you want something different, start a new community.

Administrators and moderators enforce their own rules within the Guidelines. You may remove and ban members from your community; do it for reasons connected with the community and apply the same standard to everyone. Join questions may ask what the community genuinely needs to know and nothing sensitive — not health, beliefs, sexuality or documents.

A community may be for a specific group of people — a women-only hiking community, an over-50s dinner club, a Spanish-speakers' meetup — where the law allows it and the description says so. It may not exist to exclude or attack people for who they are.

Communities with adult themes are allowed only as private communities whose rules and consent expectations are written down and whose administrators actually moderate them. Their content stays inside the community; profiles, posts in public communities, plan pages and city chats must be suitable for anyone.

Administrators see a community's chat as members, exactly like everyone else in it. inklan cannot read it (section 6), so anything that goes beyond the community's own rules and breaks these Guidelines or the law — above all anything about someone's safety — needs to reach us as a report.

4. How you treat people

Everything on inklan ends with people in the same room, so how you treat someone in a chat matters as much as how you treat them at the table.

• Persistence is harassment. If someone has asked you to stop, or has blocked you, you stop. Finding another route to them — a different chat, a new account, a plan they are in — is not allowed.
• Attention has to be wanted. Do not proposition people, send explicit messages or images to anyone who has not asked for them, or make plans about sex or romance that the other person did not sign up for. Unwanted sexual attention, in person or in chat, is harassment.
• No hate. Attacking, demeaning or excluding people because of their race, ethnicity, national origin, religion, disability, age, sex, gender identity, sexual orientation or anything similar is not allowed anywhere on inklan.
• Other people's information stays theirs. Do not post someone's phone number, address, workplace, documents, private messages or photos without their consent, and do not photograph people at a plan who have said they would rather you did not.
• No spam. Repetitive, unsolicited or promotional messages, mass invitations, posts that have nothing to do with the community they are in, and adding people to plans, trips or communities they did not ask to join are all spam.
• Reports are not weapons. Report what you honestly believe breaks these Guidelines or the law. Reporting someone to hurt them, or to get back at them, is itself a breach.

5. Never, anywhere

Whatever the context — a profile, a plan, a trip, a community, a chat — the following gets removed as soon as we see it, and usually ends the account:

• content that sexualises, endangers or exploits anyone under 18. We report it to the authorities;
• threats, incitement or glorification of violence against people, animals or property;
• content encouraging suicide, self-harm or eating disorders (a peer-support group run responsibly is a different thing, and welcome);
• scams and fraud, including any request that someone send money outside inklan;
• malware, links designed to deceive, and any attempt to break into, overload, scrape or automate the service;
• anything the law prohibits.

6. Chats

Every inklan chat is end-to-end encrypted. Only the people in it can read it — not us, not our hosting provider. That is a feature, and it has a consequence: we cannot screen chats, and when someone breaks these Guidelines in one, we can only act on what you show us. So if you report a message, include screenshots or the copied text. We combine that with what is not encrypted — who is in the chat, and when messages were sent — and decide.

City chats are different in one respect: anyone who joins a city's chat can read everything in it. Treat what you write there as public.

Do not put other people's contact or travel details into a chat they did not choose to be in, and do not post links meant to mislead. Keep the conversation on inklan until you know someone: it is safer, and it can be reported.

7. Event listings, photos and the assistant

Explore also shows events from other sites and from public agendas. Those listings are not ours and not verified by us; buying a ticket for one is a deal between you and that seller.

Post only what you have the right to post. Someone else's photo, text or logo needs their permission. Hosting a plan on a theme that someone else also hosts is not a problem.

The trip and plan assistant produces drafts, not facts. Check a suggested place or event before you put it in front of your attendees, and do not present it as verified.

8. Reporting

• In the app, you can report a member, a plan, or a post in a community. You can block a member from their profile or from a chat.
• By email to support@inklan.com, you can report anything the app does not let you report yet — a message, a trip, a community, an organisation, or content you believe is illegal. Tell us where it is, why you think it breaks these Guidelines or the law, and your name and email address, unless you are reporting a serious offence and would rather stay anonymous.
• We confirm that your report arrived and tell you what we decided. The person you reported is not told who reported them.
• Blocking is not reporting. If someone has broken these Guidelines, do both.
• If someone is in danger, call the emergency services before anything else: 112 in Spain and across the EU, 999 or 112 in the UK.

9. What we do

People decide. Reports are reviewed by inklan staff. Inside a community, its administrators and moderators decide; a ban from a community is theirs to give.

Two things are automatic.

• A plan or trip that clearly seems to organise, sell or promote something illegal is not published. Before a plan or trip goes up, and whenever its text changes, it is checked automatically, and one that fails the check is refused with an explanation. You can change it and try again, or write to support@inklan.com if you think the check got it wrong; a person looks at it.
• When a plan is created in a community, its name and tags are checked against that community's rules. A match sends the plan to a person to look at.

Nothing already published is removed, and no account is restricted, by a machine.

What can happen, depending on what was done and whether it happened before:

1. the content is removed or hidden, or a misleading title or description is edited;
2. you get a warning;
3. your account is limited for a period — for instance, no creating plans, or no joining them;
4. you are removed from a plan, trip or community;
5. your account is suspended or closed, and we refuse new accounts from the same person;
6. we report the matter to the police or another authority, where the law requires it or someone is at risk.

For a first, minor lapse we would rather warn than ban. Where someone's safety is at stake, where content is illegal, or where the law requires it, we act at once and without warning. Illegal content comes down as soon as we become aware of it.

We tell you, and you can appeal. When we remove your content or restrict your account we tell you what we did, why, and under which rule, unless the law or someone's safety prevents it. If you think we got it wrong, reply to that message or write to support@inklan.com within six months. A person who, where possible, was not involved in the original decision reviews it, and we tell you the outcome. You can also complain if you think we failed to act on a report you made, and, if you are in the United Kingdom, if you think we have not met our duties under the Online Safety Act 2023. Section 9 of the Terms has the detail; section 20 says where a dispute can go.

Money. If we remove you from a paid plan or trip for breaking these Guidelines, section 10.3 of the Terms says whether you are refunded. If we remove a host's paid plan, everyone who bought a ticket is refunded in full.

10. Changes

We revise these Guidelines when inklan changes or when we learn something. The current version is always at inklan.com/guidelines; material changes are announced in the app or by email before they take effect, as the Terms describe.